Return & Refund Policy

🛍️ Returns

We accept returns on most unused and unopened items within 30 days of delivery.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• You must provide proof of purchase (order number or receipt).

❗Please note: For health, hygiene, and safety reasons, certain personal care and pet products may not be eligible for return once opened.

🔁 How to Request a Return

1. Contact us at [support@miacaura.com] within 30 days of receiving your order.

2. Include your order number, the item(s) you want to return, and the reason for the return.

3. We will respond with return instructions and a return shipping address.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

💸 Refunds

Once your return is received and inspected:

• We’ll notify you by email if your refund is approved.

• If approved, a refund will be processed to your original payment method within 5–7 business days.

Refunds are not issued for:

• Items returned in used or damaged condition

• Sale or clearance items marked as "final sale"

• Shipping fees (unless we made an error with your order)

📦 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost.

❓ Need Help?

We’re here to assist!
Email us anytime at [support@miacaura.com] and our customer care team will get back to you promptly.