FAQs

Frequently Asked Questions (FAQs)

1. What kind of products do you sell?

Miacaura offers a curated selection of health, beauty, fitness, and pet care products. From skincare and supplements to gym accessories and pet essentials — our products are chosen with quality, wellness, and effectiveness in mind.

2. Are your products safe and tested?

Yes! All products in our store are sourced from trusted manufacturers and brands. We prioritize safety, quality, and customer satisfaction in every item we offer.

3. Do you ship internationally?

Currently, we ship within the USA and Canada. We're working on expanding to other countries soon. Stay tuned!

4. How long does shipping take?

Shipping usually takes:

• USA: 3–7 business days

• Canada: 5–10 business days
  Delivery times may vary during holidays or due to external factors.

5. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

6. What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, unopened, and in original condition. Please refer to our Return Policy page for full details.

7. What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact our support team within 48 hours of delivery at [your support email], and we’ll make it right.

8. How can I contact customer support?

You can reach us at [support@miacaura.com] or use our Contact Us form. Our team is available Monday to Friday, 9am – 5pm (EST).

9. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to get exclusive access to special offers, seasonal sales, and new arrivals.

10. How do I know which product is right for me or my pet?

Each product page includes detailed descriptions and usage info. If you're unsure, feel free to contact us — we're happy to help you choose the right fit.